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1. How do I learn whether my child is eligible for transportation?

Preschool: All Special Education preschool students are eligible for bus transportation. Peer Model preschool students are not eligible for bus transportation.

Kindergarten: All children in kindergarten are eligible for bus transportation.

Grades 1-4: All children in grades one through four who reside more than one (1) mile from the school which they are entitled to attend are eligible for bus transportation.

Grade 5-12: All children in grades five and above who reside more than one and one-half (1.5) miles from the school to which they are assigned are eligible for bus transportation.

2. Do the schools own the yellow buses?

No, school transportation is provided through a contract with NRT Bus Inc.

3. How do I know the exact time my child will be picked up/dropped off and where?

Please see route listing by school. Please note that Special Education preschool student transportation is arranged through the Special Education office. Parents will be notified by mail/e-mail regarding pick-up and drop-off times for their specific students. 

4. What should I do if the bus doesn't show up?

Pick-up and drop-off times should not vary to any great extent on a normal basis. Circumstances beyond our control could make the bus late occasionally. Vehicle break downs, impassable roads, emergencies, or drivers becoming ill are just a few reasons that could make the bus late. We will always make sure a bus will be at your stop. If the wait is longer than fifteen minutes, please contact your child's school.

5. My child is not eligible for transportation. Can my child still ride the bus?

Under certain circumstances, students who are not eligible may ride the bus on a space available basis. Please note that buses are generally used to full capacity. If you would like to apply for a bus pass, please contact your school's main office for an application. 

6. The bus goes right by my house. Why can't it stop here?

School bus stops are placed in central locations to shorten route length and times. Transportation personnel make every effort to see that these stops are safe and are within appropriate walking distances.

7. I do not want my child picked up and dropped off at my address; I want him/her picked up and dropped off at daycare. Can I do that?

If a child's home address meets the eligibility requirements for transportation and the daycare address is on an existing route, the child may travel from daycare to school and school to daycare. Such an arrangement must take place on a regular basis, and parents are responsible for transportation to school until the arrangement is in place. Safety concerns preclude us from transporting a child to several different locations during the week.

8. I think my child is eligible for transportation but I'm told the distance is not far enough? How do I resolve this?

Over time many calculations have been done to measure distances from school to address points. We're happy to check or re-check a specific address. Please contact the Business Office at 978-632-1000 to arrange for this measurement. The Business Administrator, in conjunction with the Gardner Police Department, will check the distance along with any safety concerns.

9. My child occasionally needs to ride home to a different location. Is this possible?

Eligible students may be dropped off at a different location only with written permission of a parent or guardian. Parents should present a note to the main office of their child's school when this becomes necessary.

10. Why do some buses look empty?

Buses are utilized on a "tiered" basis, meaning that buses drop off children at one school, then may proceed to another school or schools. If you happen to see a bus between these various drop-off times, it may appear that it's not being used to full capacity.

11. What happens if my child loses something on the bus?

Drivers inspect the interior of the bus after each route. Drivers are instructed to keep all found articles of unknown origin on board the bus at least one day. Articles may be claimed directly from the driver or you may contact NRT Bus at (978) 991-1050.

12. Are seat belts required on school buses?

Seat belts on school buses are not required equipment. School buses utilize the "compartmentalization" concept to insure student safety. Since the mid-70's the National Highway Traffic Safety Administration has determined that this approach to student safety is the most practical for school buses. Compartmentalization is an arrangement whereby seats are placed close together to absorb the energy of a child's body thrown against it. Additional padding, higher seat backs, frame construction, and anchoring requirements make compartmentalization the accepted industry standard.

Efforts are currently underway to revisit the seat belt issue on a national scale. Testing is currently being done to determine what the next generation of child restraints for school buses might be.

Under certain circumstances, seat belts are utilized in Special Education vehicles.

13. I have a complaint about a bus driver. Who do I contact?

Please contact the school principal.

14. My child is a Special Education student. Who do I contact to arrange transportation?

Please call the Special Education Department at 978-630-4076. They will contact the vendor to arrange for special needs transportation. Also, please call the Special Education Department for any changes (for example, child is sick and won't be attending, change in pick-up or drop-off location, change in personnel authorized to meet the student, etc.).

15. Do you need a special license to drive a school bus?

Yes, all drivers are required to maintain in good standing a commercial driver's license (CDL) with school bus endorsement.

16. Do students practice emergency evacuations from the school bus?

Yes, by law it is required on a semi-annual basis that all students be instructed in the proper way to evacuate a school bus in an emergency situation. Drills are performed on each route in the early fall and late spring of each school year. Drivers are trained in the proper use of emergency exits and procedures.