The City of Gardner owns the Water Department and Sewer Department, all the associated facilities, but has a subcontractor, Suez (formerly known as United Water), operate and maintain the water distributions system, sewer collection system and all the water and sewer facilities.
"We provide innovative water and wastewater solutions that improve the quality of life in the communities we serve."
In the event of water breaks, sewer backups, and dirty water reporting, contact the emergency on-call contact at 978-204-7006.
Utility Bills can be appealed to the Director of Public Works. Please provide written appeal and facts as to what may have caused high water usage and enclose any pictures or invoices you may have. The Directors decision can be appealed to the Public Service Committee. If you choose to appeal Directors decision, please call 978-632-7661 for appointment.
For questions regarding the City’s Sludge Only Landfill or to report an odor complaint please contact SUEZ at 978-630-8791 during normal business hours. If you are calling after hours, please contact the emergency on-call phone at 978-204-7006.
When reporting a complaint please provide the exact location and time of the complaint so SUEZ operators can respond appropriately.